StubHub Reviews
StubHub Customer Reviews (3)
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StubHub Customer’s Q&A
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About Stubhub.com Popular Products and Services?
StubHub is a leading marketplace for event ticketing. It provides a platform for users to buy and sell tickets to a variety of events. The platform covers sports, concerts, theaters, and other live entertainment events. It also offers a price alert tool that helps users find live entertainment within their budget. Some of the popular categories on StubHub include MLB, NBA, NFL, NHL, MLS, and Theater Tickets. Users can also find last-minute deals on the platform. StubHub was founded in 2000 and was acquired by Viagogo in November 2019. It is based in New York, New York. StubHub competes with other event ticketing stores like SeatGeek, Ticketmaster, Vivid Seats, Eventbrite, and TickPick.
Stubhub.com Return Policy?
StubHub does not accept returns and does not have a traditional return policy. This is because StubHub is a platform that connects people who are selling tickets with people who wish to buy tickets, and does not sell any tickets itself. However, there are some cases where StubHub may give a refund, or even replacement tickets.
StubHub's return policy is called the FanProtect Guarantee. It covers buyers if their tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It also covers buyers if an event is cancelled, or rescheduled and requires new tickets to be purchased. To get a refund, contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com.
As for the shipping policy, when selling Paper tickets on StubHub, sellers are provided with a prepaid shipping label. The payment is linked to the tracking number on the label. Sellers are recommended to drop off their tickets at a UPS store to ship rather than using a UPS drop-box. If a seller ships tickets with a different label or courier service, they should contact StubHub. Otherwise, StubHub may cancel the sale and charge the seller according to their seller policies.
About Stubhub.com Prices and Cost?
StubHub is a ticket marketplace where fans can buy and sell tickets. Fees are charged when transactions occur on the site. These fees are not fixed and can vary based on factors such as ticket price, time to event, updated event information, and supply and demand. The total ticket cost, including all fees, is visible at checkout. StubHub's fees also offer a FanProtect Guarantee, ensuring valid tickets to any event or a full refund. If an event is canceled and not rescheduled, a credit worth 120% of the amount paid for the impacted event or the option of a cash refund is provided. StubHub also offers customer support all the way to the seat and maintains a wide variety of ticket inventory. It's free to list tickets on StubHub, and a sell fee is collected only when tickets are sold. This may change over time depending on ticket supply and ticket marketing costs. StubHub's fees help create a safe, global ticket marketplace. As long as tickets are delivered as promised and on time, this is the only StubHub fee sellers will pay. The total price per ticket, including estimated fees, can be seen on the event page by selecting "Include estimated fees" under "Price Display Options".
About Stubhub.com Payment Method?
StubHub.com offers various payment methods for both buying and selling tickets. For buying tickets, StubHub accepts all major credit and debit cards, PayPal, Apple Pay, Google Pay, and even offers the option of payment in installments through PayPal.
When it comes to selling tickets, the payment is typically received 5-8 business days after the event. This timeline ensures there were no issues with the tickets and includes bank processing time. The payment may take longer depending on the preferred payment method and local bank holidays. Sellers can receive payment through PayPal, Payoneer prepaid card, or direct deposit. It's important to ensure that all details are correct and that any linked cards are not expired. If the payment fails, it could be due to incorrect banking details or issues with the PayPal account. In such cases, sellers are advised to check their account settings and contact their payment provider if necessary. For U.S. based sellers, the IRS requires sellers with $20,000 in sales and over 200 transactions within a calendar year to file a 1099-K. If this threshold is met, the seller's Taxpayer Identification Number (TIN) is required before the payment can be processed.
What is the history of StubHub?
StubHub is an American ticket exchange and resale company that provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. It was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. One of its first major sports deals was with the Seattle Mariners in 2001.
The company began to show a profit in 2003 after selling $60 million worth of baseball tickets and others. In 2007, eBay acquired StubHub for $310 million. StubHub was again acquired in 2020 by Viagogo. By 2015, it was the world's largest ticket marketplace with over 16 million unique visitors and nearly 10 million live events per month.
StubHub has had its share of legal issues, including disputes over the resale of season sports tickets in New England, involving the New England Patriots and New York Yankees. Despite these challenges, StubHub has managed to bring not only scale, but trust, to the secondary market, becoming a mainstream player in the sports and entertainment ticketing industry.
Can I sell my own tickets on StubHub?
Yes, tickets can be sold on StubHub. To do so, the following steps need to be followed:
- Create a StubHub account
- Find or create the event for which the tickets are being sold
- Select the date of the event and the type of ticket being sold
- List the details of the ticket
- Choose a payment method
- Review and publish the StubHub listing
It's important to note that StubHub is a platform that simplifies the selling process from beginning to end. It has a massive audience with over 100 million fans buying tickets. StubHub also provides a Pricing Assistant to help choose the best price for the tickets. Using their years of data, they recommend a price that'll increase the chance of selling without leaving money on the table. Users can also see what prices others have listed their tickets at to see how their listing stacks up. StubHub ensures a trustworthy experience for both buyer and seller. So, selling tickets on StubHub can be a quick and easy process.
How does StubHub compare to other ticketing platforms?
StubHub is a ticket trading platform based in the United States. It provides services to both ticket sellers and buyers. Users can purchase event tickets from others who bought the tickets but cannot attend the event for various reasons. After purchasing the ticket, users can print it off the website or via email. They can also mail it. If users have event tickets that they don’t want to use, they can use this platform to find interested buyers.
On the other hand, SeatGeek is a ticketing platform that brings sellers and buyers together. Users can sell and buy tickets for different events, such as sports, theater shows, concerts, and more. SeatGeek aggregates tickets from diverse sources, such as individual sellers, primary sellers, and other ticket-based marketplaces.
Both platforms allow ticket reselling and have clear, similar procedures for that. Choosing a ticketing platform ultimately depends on the user's event preferences, budget, and other needs. So, users should find out what StubHub and SeatGeek provide to see if it matches their needs. The two platforms are similar in many ways. However, the most recommended ticket sale apps on Reddit are, by far, SeatGeek and TickPick. Vivid Seats gets a few mentions, while the big players like Ticket Master and Stubhub are widely panned because of all the fees they tack on to the prices.
In terms of pricing, Ticketmaster does list the full price users will pay for each ticket, breaking that down into the ticket price and fees. That’s more upfront than many sites, which is a plus, but those fees are hefty. SeatGeek also displays the total price users will pay including fees. The fees for each ticket are higher than Ticketmaster’s, but the price of each ticket without the fees is lower.
In conclusion, StubHub, SeatGeek, and other ticketing platforms each have their own strengths and weaknesses. Users should consider their specific needs and preferences when choosing a platform.